FAQ

Our staff are trained to be experts, and can answer any of your dental related questions. Here are some of the more frequently asked questions that we received. If you yourself have a question, or require more information please do not hesitate to contact us.

Do you open late nights and Saturdays?

Yes, for your convenience, Highgate Hill Dental Surgery has extended opening hours into the evenings three nights a week, and is open most Saturdays. Make an appointment today on (07) 3844 6071.

Do you treat children?

Yes we do! At Highgate Hill Dental Centre we believe in the importance of educating children in looking after their teeth and building healthy habits for a healthy mouth from a young age. We aim to provide a fun, non-threatening environment for your child’s first visits to the dentist. We recommend that parents make their child’s first appointment at around 3 years of age and to bring the child in to observe a parent or elder sibling’s appointment first before making an appointment next visit. If you have any concerns, it is best to consult your dentist, make an appointment today on (07) 3844 6071.

Why do I need to visit the Dentist every six months, I am not in pain or have any issues?

A regular check-up with your dentist is an important part of maintaining good oral health. Six months is about the average time calculus builds up to a point where we have to clean it off to prevent problems to your gums. Prevention or early intervention is the best approach and regular check-ups will ensure that no small developments are taking place in your teeth or your gums.

Why do I need x-rays?

The small x-ray films we take help the dentist to examine areas not always visible to the naked eye, such as the space between the teeth where the two teeth touch. They also allow the dentist to see below the enamel surface of the teeth and help the dentist to locate areas of decay and to check bone levels surrounding the teeth. X-rays are not normally required each visit, and your dentist will advise you when they require this extra information.

I have sensitive teeth, what can I do?

Sensitivity can be caused by many things and a consultation with the dentist is the best way to determine what to do. the dentist will explain treatment options depending on the source of your sensitivity. Treatments can range from simple, non-invasive solutions to fillings.

Do acidic drinks damage the teeth?

Yes, acidic drinks such as soft drinks, lemon juice, energy drinks and sports drinks are a very common cause of non-decay related loss-of-tooth structure. If you have problems with sensitivity, and you think one of these drinks may be the source, make an appointment today to talk to one of our friendly dentists. Please call (07) 3844 6071.

Is chewing gum good for you?

Yes. Chewing dental approved, sugar free gum encourages saliva production, which helps to clean teeth, remineralise tooth enamel and neutralise mouth acids, especially after meals. However, overuse may result in excessive wear to the teeth and cause sore jaw problems. If you have any concerns or would like more information, please contact our clinic on (07) 3844 6071.

Are mouth rinses good for me?

There are many different mouth rinses available for different conditions, so it is best to discuss your needs with the dentist. They are also there to explain how best to use them, should there be a circumstance where it should be part of our oral hygiene regime.

Do you do Root Canal Treatments?

Yes we do, however depending on the complexity of the case, we may refer you to an Endodontic specialist. To best assess your individual situation, make an appointment on (07) 3844 6071, and talk to one of our friendly dentists about your situation.

I have a toothache do I need a Root Canal Treatment?

No, not necessarily. After consulting with you and finding out more about your pain, the dentist will advise you on the best course of action for you, as well as options for further treatment, if required. You can speak to one of our friendly dentists about your situation. Make an appointment today on (07) 3844 6071.

Do you extract wisdom teeth?

Yes we do. Depending on the specific needs of the patient we may refer the patient to a specialist in some circumstances. We recommend you consult with one of our dentists and they will be able to talk to you about what the best path to follow is for your particular situation. You may be one of those special patients that may be able to keep your wisdom teeth for life!

Do you do Cosmetic Dentistry, Veneers, Bleaching, Bonding?

Yes, we provide our patients with many different cosmetic dentistry options. You can contact us on (07) 3844 6071 to make an appointment and we can discuss which option is most suited to your particular needs.

What type of tooth whitening is available and can you give me some information?

We offer many options, for single teeth, upper or lower arches, or both, depending on which teeth you show when you smile. The Dentist will advise the best method for each patient and give instructions where necessary.

Are amalgam fillings still used?

Yes they are. However, in most cases, our patients do have a choice of different materials and our dentists are happy to discuss the advantages and disadvantages of each option in each circumstance, so that you can make the best informed decision about your health.

Do I have to have an injection/local anaesthetic before a treatment?

No, we do not insist on giving the patient a local anaesthetic injection. We do find that most patients are more confortable with one for most procedures. Our patients are given the choice of whether to receive an injection or not, dpending on their own situation. Our dentists always try to be as gentle as possible regardless of whether anaesthetic has been used. To discuss your sitation with a dentist, make an appointment today on (07) 3844 6071.

Do you have treatment options under Sedation, General Anaesthetic, Gas?

We understand that some procedures we do can be quite daunting and we try in every way to explain procdures and make you feel as comfortable as possible. Unfortunately we do not have the facilities for sedation, general anaesthetic or nitrous oxide available, but we can discuss your options with you, should you require it. If you still do require any of these options, we can also provide you with a referral to specialist who can do this treatment for you.

How do you sterilise your instruments?

We use modern autoclaves (sterilisers) and a specialised instrument tracking system to ensure that all instruments have been fully passed sterilization tests prior to use on each patient. Many items are also single use, so you can be comfortable and confident that your treatment will be of the highest quality.

Do you process Private Health claims on the spot?

Yes, we can swipe your private health insurance card on the day of your appointment. This can be done for almost all private health insurers with the exception of AHM. The claim is then processed on the spot and EFTPOS and credit card facilities are available for the remaining gap, if any.

Which Health Funds are you Preferred Provider for?

We are a preferred providers for Medibank Private, MBF (BUPA), HBA (BUPA), and HCF patients. We also accept most major health fund cards in the iSoft network.

Do you treat Teen Dental or Department of Veteran’s Affairs Repatriation Gold Cards?

Yes we do. Please advise our receptionist when making your appointment if you are covered by any of these schemes, and they will be able to walk you through the process, making the claim quick and convenient for you. Please call our reception on (07) 3844 6071 and make an appointment today.

Is payment required on the day of the treatment?

Yes, we ask that accounts are settled on the day of treatment. However, where a treatment plan requires multiple visits we like our patients to meet with our dentists first for a short consultation whereby the full treatment plan is explained and quotes for different options can be provided so you have more of an idea and you are also able to communicate with your health fund, prior to treatment.

Should I make an appointment?

We do recommend that you make an appointment. By making an appointment we can ensure that our patients have enough time to discuss their entire treatment plan with the dentist. This means you don’t feel rushed and are able to have all of your questions answered. Having set appointment times also allows our dentists and patients to enjoy a more relaxed treatment experience. If you require further treatment, we are more than happy to make further appointments for you. We have a range of opening hours for your convenience. Make an appointment today to see one of our friendly dentists by calling (07) 3844 6071.